We are Which? part of the Which? group, wholly owned by the Consumers' Association.

Completely independent

The unique thing about Which? is that we are completely independent. We have no owners, shareholders or government departments to answer to and you'll never see an advert in our magazines or on our websites.

This means we work entirely on behalf of you, the consumer, and nobody else – so you can rest assured that you're getting the very best advice available.

The Which? Group

As a not-for-profit charitable organisation, all the money we make from our commercial operations is used to support the activities of the Which? Group.

One of our team of specialist paralegals. Each member of the team has undergone professional training in wills and powers of attorney.  The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).

We are part of Which? Limited that is an unregulated organisation. The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).

You can start filling it out when you’re ready with our easy to use software.

We suggest you set aside around 1 hour to complete a document, although it can take less or more time, depending on the type of document you're creating and how much information you have to hand.

No, there isn't a time limit, you are very much in control of when you complete your documents. So you can start, then pause and come back when you are ready. But now you have purchased your documents, we suggest you complete them sooner rather than later.

If you bought a 'Self Service' document, it is now ready to be printed, signed and witnessed.

If you have chosen a document that includes a review, you can now submit it to our specialists by clicking 'Send for review' next to your document. They’ll review it and send you any feedback, guidance and suggestions. Then we’ll send you an email confirming the next steps.

We aim to complete the review in 10 working days. At busy times it might take slightly longer.

Yes. Log in to your account and go to the 'My documents’ section. Next to the document you want to be reviewed, click on 'Upgrade to legal review'.

You’ll need to pay the difference in the price between the two service levels.

This isn’t a service we offer. Here are some ways you can get your document certified.

With our review service, specialist paralegals go through your document with a fine-tooth comb to iron out errors and to make sure it’s legally compliant. When they’re 100% satisfied that it is, and once it’s been printed, signed and witnessed correctly, it will be legally binding.

The website is designed to work in all current versions of Microsoft Edge, Mozilla Firefox and Google Chrome. If you do experience any technical difficulties, in the first instance try using an alternative browser. We recommend using Google Chrome.

Once your document has been reviewed, our specialists will return it to you with their feedback. You'll receive an email including the details.

If there are no issues, your document will be approved. Alternatively, our feedback could highlight some changes you may need to consider. When you've taken any action needed, send the document back to our specialists to approve by clicking 'Send for review'.

Once approved, you can then print your document by clicking 'Print' next to your document in the 'My documents' section of your account. It's really important to follow our guidance to make sure your document is signed and executed correctly.

We do not review documents once they have been signed and executed, as this is not part of our service.

No, all documents are completed within the same account. The person who created the account will be the person that fills in the details for all documents. 

Mirror wills are usually made by married couples or civil partners. Normally, the first to die leaves their estate to the survivor. When the survivor dies, the estate passes to the beneficiaries (who are the same people in both wills).

A pair of wills is two wills made by two people with the flexibility to make them similar to each other or completely different.

In England & Wales, a will must be witnessed by two independent people over the age of 18. Your witnesses don’t need to know what’s in your will.

Witnesses cannot be:

• blind,
• beneficiaries in your will,
• spouses or civil partners of beneficiaries in your will, or
• anyone related to you.

1. Specific gifts – such as your jewellery, shares or property
2. Cash – known as ‘pecuniary’ gifts
3. Residuary gifts – what's left after all debts have been paid and all other legacies have been accounted for.

If you have assets outside the UK, you can include them in your will. But we cannot guarantee that it will be accepted in the country where your assets are located.

We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.

We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.

Unfortunately not. If you’re a member of Which? and your membership includes access to our legal advice service, you can discuss inheritance tax with one of their expert lawyers. Please call 0117 911 8270 to make an appointment.

The government’s MoneyHelper service may also be able to help. Visit www.moneyhelper.org.uk to find out more.

You can pay online once you’ve added a document to your basket. We accept all major debit and credit cards and your payment is processed securely.

You are entitled to a refund within 14 days of purchase unless:

• You’ve completed a Self Service document 
• Your Legal review or Premium document has been reviewed by our specialists.

The easiest way to organise a refund is to log in to your account and send us a message via the 'Contact us' function.

We are only able to refund what you paid via the original method of payment.