Contact us

We hope our answers to your common questions below will provide the help you need. If not, you can call us for further support or log in to access the contact form.

Wills Contact Page

Common questions

How do I find out my Which? wills username or password?

If you've forgotten your username, click here and we'll email your username to you.

If you've forgotten your password, you can reset it here

How do I start a document?

Click on 'My documents'. From there you can click either 'Start a document', or 'In progress documents'. Any documents you have accessed, even if you did not answer or type anything will be in 'In progress documents'.

How do I see all of the documents I have purchased?

Once logged in click 'My documents'. A list of all your purchased documents are here. If your document is not showing you may need to give us a call.

How do I choose a power of attorney for Scotland or Northern Ireland?

On the power of attorney page, England and Wales is pre-selected. To change this to Scotland or Northern Ireland click on the box and choose your country

Do I have to complete the documents by a certain date?

No, there isn't a time limit, you are very much in control of when you complete your documents. So you can start, then pause and come back when you are ready. But, we always suggest you complete them sooner rather than later.


If the document is for someone else, do they need to create their own account?

No, all documents are completed within the same account. The person who created the account will be the person that fills in the details for all documents. 

What happens once I've completed the document?

Your legal document will be created for you to view. If you bought a 'Self Service' document, it is now ready to be printed, signed and witnessed.

If you have chosen a product that includes a review, you can now submit your document to our specialists. They’ll review it and send you any feedback, guidance and suggestions. Then we’ll send you an email confirming the next steps.

How do I send my document for review?

Once you have completed the questionnaire for your will or power of attorney, click finish and you will be taken to the 'My Documents' page. On the right hand side of the document, there is a link called 'Send for review', click this

How long does the legal review take?

We aim to complete the review in 14 working days. At busy times it might take slightly longer.

Who will review my documents?

One of our team of specialist paralegals. Each member of the team has undergone professional training in wills and powers of attorney.  The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).

Does the cost for your power of attorney service cover any registration fees that may apply?

No. We don’t register the documents for you and the registration fee is not included in the cost of our service. Please check the relevant Office of the Public Guardian to see what fee applies.

England, Wales & Northern Ireland


I bought more than one document, but I can only find one of them. Where are the others?

You will need to log in to your Which? Wills account and go to the ‘my documents’ section'. Any documents you have started working on will appear under 'In progress documents'. Documents that you haven’t started yet can be found by clicking 'Start a document'.

Still need help?

If you have a wills account, the best way to get in touch is to log in and use the form on the contact us page. 

If you don't yet have an account, or would prefer to speak to us, call

0117 456 6023

Mon - Fri 9am-5pm