We are Which? part of the Which? group, wholly owned by the Consumers' Association.
Completely independent
The unique thing about Which? is that we are completely independent. We have no owners, shareholders or government departments to answer to and you'll never see an advert in our magazines or on our websites.
This means we work entirely on behalf of you, the consumer, and nobody else – so you can rest assured that you're getting the very best advice available.
The Which? Group
As a not-for-profit charitable organisation, all the money we make from our commercial operations is used to support the activities of the Which? Group.
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Log in to your account and send our specialists a message using the 'contact us' function.
Phone on 0117 456 6023 (Monday to Friday, 9am to 5pm, excluding bank holidays in England)
One of our team of specialist paralegals. Each member of the team has undergone professional training in wills and powers of attorney. The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).
We are part of Which? Limited and is an unregulated organisation. The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).
Click on 'edit' next to the document in the 'my documents' section of your account, the document creator will then launch, allowing you to complete the questionnaire to complete your document.
You can complete the questionnaire, in your own time, just make sure you hit save and then exit when closing your document to make sure nothing is lost.
If you purchased a document including a legal review, once you have completed the questionnaire in full, click on 'send for review' next to your document, to submit it to our specialists.
You can start filling it out when you’re ready with our easy to use software.
Log in to your account and go to the ‘my documents’ section.
You will need to log in to your account and go to the ‘my documents’ section'.
We suggest you set aside around 1 hour to complete a document, although it can take less or more time, depending on the type of document you're creating and how much information you have to hand.
No – you’re free to complete your document in your own time. But we recommend you do it as soon as possible.
Your legal document will be created for you to view. If you bought a 'Self Service' document, it is now ready to be printed, signed and witnessed.
If you have chosen a product that includes a review, you can now submit your document to our specialists. They’ll review it and send you any feedback, guidance and suggestions. Then we’ll send you an email confirming the next steps.
We aim to complete the review in 14 working days. At busy times it might take slightly longer.
Log in to your account and go to the ‘In progress documents’. Next to each document you’ll see its current status. At the bottom you’ll find an estimate of the likely timescale.
Once your document has been reviewed you’ll get an email confirmation.
Log in to your account and click on 'In progress documents’.
If you have bought a Review or Premium document you will only be able to print it when it has been completed and approved by our specialists. Self-service documents can be printed at any time, but be careful to destroy any documents that you do not intend to sign.
Select 'Print', and then download your document and print as you would normally. If you want to, you can also print a draft of your document.
Yes. Log in to your account and go to 'in progress documents’. Next to the document you want to be reviewed, click on 'upgrade to legal review'.
You’ll need to pay the difference in the price between the two service levels.
This isn’t a service we offer. Here are some ways you can get your document certified.
Yes, all our documents are legally binding once they've been printed, signed and witnessed correctly.
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Before you can submit your document for review, complete the questionnaire in full, then click on 'send for review' next to your document.
Our specialists will then review your document, and return it to you with their feedback. You'll receive and email including the details.
Once approved, you can then print your document, by clicking 'print' next to your document in the 'my documents' section of your account. It's really important to follow our guidance to make your document is signed and executed correctly.
We do not review documents once they have been signed and executed, as this is not part of our service.
Once your document has been reviewed, our specialists will return it to you with their feedback. You'll receive an email including the details.
If there are no issues, your document will be approved. Alternatively, our feedback could highlight some changes you may need to consider. When you've taken any action needed, send the document back to our specialists to approve by clicking 're-send for review'.
Once approved, you can then print your document by clicking 'print' next to your document in the 'my documents' section of your account. It's really important to follow our guidance to make your document is signed and executed correctly.
We do not review documents once they have been signed and executed, as this is not part of our service.
Mirror wills are usually made by married couples or civil partners. Normally, the first to die leaves their estate to the survivor. When the survivor dies, the estate passes to the beneficiaries (who are the same people in both wills).
A pair of wills are two wills made by two people with the flexibility to make them similar to each other or completely different.
In England & Wales, a will must be witnessed by two independent people over the age of 18. Your witnesses don’t need to know what’s in your will.
Witnesses cannot be:
If you have assets outside the UK, you can include your wishes for them in a Which? will. But we cannot guarantee that they will be respected in the country where your assets are located.
We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.
You should store your will in a safe place and tell your executors where it is.
We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.
Unfortunately not. If you’re a member of Which? and your membership includes access to our legal advice service, you can discuss inheritance tax with one of their expert lawyers. Please call 0117 911 8270 to make an appointment.
The government’s MoneyHelper service may also be able to help. Visit www.moneyhelper.org.uk to find out more.
No. We don’t register the documents for you and the registration fee is not included in the cost of our service. Please check the relevant Office of the Public Guardian to see what fee applies.
The Office of the Public Guardian offers free forms that you can complete yourself. But our service offers additional support and guidance and enables you to have your document reviewed by one of our paralegals. You can also contact our paralegals with any questions you may have as you complete your forms.
A will is a separate document to a power of attorney.
A will is only effective on your death and has no legal authority prior to that point. A power of attorney is effective whilst you are alive and allows others to act on your behalf during your lifetime.
No, you can appoint more than one person to be your attorney in the same document.
This depends on where you live and which power of attorney you have.
Check with the Office of the Public Guardian in England and Wales and Scotland, or with the Office of Care and Protection in Northern Ireland.
In England & Wales and Scotland, until your power of attorney is registered with the Office of the Public Guardian (OPG) it cannot be used, and we suggest you register ASAP.
Send your document to the OPG via either recorded or special delivery, so you can keep track, and if you're sending more than one document, include them all in the same envelope, this is acceptable.
If you have chosen to pay by cheque, include this in the envelope with the document (again if you are registering more than one document, the full amount can be paid in one cheque).
If you have chosen to pay by credit/debit card, the OPG will contact you directly.
We cannot answer any queries regarding the OPG, their processes or timescales, so please contact them directly; 0300 456 0300 (England & Wales) 01324 678 398 (Scotland).
You can pay online once you’ve added a document to your basket. We accept all major debit and credit card and your payment is processed securely.
You are entitled to a refund within 14 days of purchase unless:
The easiest way to organise a refund is to log in to your account and send us a message via the contact us function.
The amount will be refunded back via the original method of payment.
