Which? Wills are part of the Which? group, wholly owned by the Consumers' Association.

Completely independent

The unique thing about Which? is that we are completely independent. We have no owners, shareholders or government departments to answer to and you'll never see an advert in our magazines or on our websites.

This means we work entirely on behalf of you, the consumer, and nobody else – so you can rest assured that you're getting the very best advice available.

The Which? Group

As a not-for-profit charitable organisation, all the money we make from our commercial operations is used to support the activities of the Which? Group.

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Log in to your Which? Wills account and send our specialists a message using the 'contact us' function. 

Email at whichwills@which.co.uk

Phone on 0117 456 6023 (Monday to Friday, 9am to 5pm, excluding bank holidays in England) 

One of our team of specialist paralegals. Each member of the team has undergone professional training in wills and powers of attorney.  The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).

Which? Wills is part of Which? Limited and is an unregulated organisation. The team is supervised by a solicitor regulated by the Solicitors Regulation Authority (SRA).

Yes, all Which? Wills documents are legally binding once they've been printed, signed and witnessed.

You can start filling it out when you’re ready with our easy to use software.

Log in to your Which? Wills account and go to the ‘my documents’ section. Your document will either be in the ‘in progress documents’ or ‘start a document’ tab.

You will need to log in to your Which? Wills account and go to the ‘my documents’ section'.

Any documents you have started working on will appear under 'In progress documents'.

Documents that you haven’t started yet can be found by clicking 'Start a document'.

We suggest you set aside around 1 hour to complete a document, although it can take less or more time, depending on the type of document you're creating and how much information you have to hand.

Your legal document will be created for you to view. If you bought a 'Self Service' document, it is now ready to be printed, signed and witnessed.

If you have chosen a product that includes a review, you can now submit your document to our specialists. They’ll review it and send you any feedback, guidance and suggestions. Then we’ll send you an email confirming the next steps.

We aim to complete the review in 10 working days. At busy times it might take slightly longer.

Log in to your Which? Wills account and go to the ‘In progress documents’. Next to each document you’ll see its current status. At the bottom you’ll find an estimate of the likely timescale.

Once your document has been reviewed you’ll get an email confirmation.

Log in to your Which? Wills account and click on 'In progress documents’.

If you have bought a Review or Premium document you will only be able to print it when it has been completed and approved by our specialists. Self-service documents can be printed at any time, but be careful to destroy any documents that you do not intend to sign.

Select 'Print', and then download your document and print as you would normally. If you want to, you can also print a draft of your document.

Yes. Log in to your Which? Wills account and go to 'in progress documents’. Next to the document you want to be reviewed, click on 'upgrade to legal review'.

You’ll need to pay the difference in the price between the two service levels.

No – you’re free to complete your document in your own time. But we recommend you do it as soon as possible.

This isn’t a service we offer. Here are some ways you can get your document certified.

The website is designed to work in all current versions of Internet Explorer, Microsoft Edge, Mozilla Firefox and Google Chrome. If you do experience any technical difficulties, in the first instance try using an alternative browser. We recommend using Google Chrome.

Mirror wills are usually made by married couples or civil partners. Normally, the first to die leaves their estate to the survivor. When the survivor dies, the estate passes to the beneficiaries (who are the same people in both wills).

A pair of wills are two wills made by two people with the flexibility to make them similar to each other or completely different.

In England & Wales, a will must be witnessed by two independent people over the age of 18. Your witnesses don’t need to know what’s in your will.

Witnesses cannot be:

• blind,
• beneficiaries in your will,
• spouses or civil partners of beneficiaries in your will, or
• anyone related to you

1. Specific gifts – such as your jewellery, shares or property
2. Cash – known as ‘pecuniary’ gifts
3. Residuary gifts – what's left after all debts have been paid and all other legacies have been accounted for.

If you have assets outside the UK, you can include your wishes for them in a Which? will. But we cannot guarantee that they will be respected in the country where your assets are located.

We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.

You should store your will in a safe place and tell your executors where it is.

We strongly suggest you take independent specialist advice about whether or not our service is likely to meet your needs.

Unfortunately not. If you’re a member of Which? and your membership includes access to Which? Legal, you can discuss inheritance tax with one of their expert lawyers. Please call 0117 911 8270 to make an appointment.

The government’s MoneyHelper service may also be able to help. Visit www.moneyhelper.org.uk to find out more.

No. We don’t register the documents for you and the registration fee is not included in the cost of our service. Please check the relevant Office of the Public Guardian to see what fee applies.

England, Wales & Northern Ireland

Scotland

The Office of the Public Guardian offers free forms that you can complete yourself. But our service offers additional support and guidance and enables you to have your document reviewed by one of our paralegals. You can also contact our paralegals with any questions you may have as you complete your forms.

A will is a separate document to a power of attorney.

A will is only effective on your death and has no legal authority prior to that point. A power of attorney is effective whilst you are alive and allows others to act on your behalf during your lifetime.  

No, you can appoint more than one person to be your attorney in the same document.

This depends on where you live and which power of attorney you have.

Check with the Office of the Public Guardian in England and Wales and Scotland, or with the Office of Care and Protection in Northern Ireland.

You can pay online once you’ve added a document to your basket. We accept all major debit and credit card and your payment is processed securely.

You are entitled to a refund within 14 days of purchase unless:

• You’ve completed a Self Service document 
• Your Legal review or Premium document has been reviewed by the Which? Wills Team

The easiest way to organise a refund is to log in to your account and send us a message via the contact us function.

The amount will be refunded back via the original method of payment.